Publish date: 12 October 2022


While digital transformation of services can make it easier for some people to access care, for others digital approaches can create extra barriers.

Research commissioned by NHS England’s Transformation Directorate provides an insight into the behaviours of people who lack the motivation or trust to use digital services in health and social care; highlighting key opportunities to improve digital inclusion.

Bola Akinwale, Deputy Director, National Healthcare Inequalities Improvement Programme, reflects on the report and its findings in a new blog exploring how the NHS and wider organisations can reduce digital exclusion and narrow healthcare inequalities.