Publish date: 2 March 2022

The System Partnerships team at NHS England and Improvement (NHSEI) are pleased to share a new product – Major Service Change: An Interactive Handbook.

The aim of this handbook is to provide advice, information, and support to those with responsibilities related to service change and reconfiguration. In this document you will find a detailed explanation of the core components of service change, links to supporting resources, case studies, key documents, and other materials.

The document is for all those working on service change, whether they are at the start of their journey, looking for detailed support on development, or want to see examples of good practice elsewhere.

The handbook and more can be found on Future NHS System and Service Reconfiguration workspace. The workspace is free and open to join; you can assess case studies and the latest updates in our discussion forums, as well as accessing more products relating to our Learning and Development programme.

If you would like to discuss your service change in detail, and how NHSE/I System Partnerships team can support you, please get in touch directly at